Customer Service Representative

About the Role

The Customer Service Representative serves as the frontline of the company, playing a key role in delivering a positive customer experience by providing professional support and responding to inquiries efficiently. This role contributes to customer satisfaction and strengthens the company’s reputation.

Key Responsibilities

• Handle customer inquiries عبر multiple channels (phone, email, digital platforms).
• Provide accurate and clear information about company services.
• Resolve complaints and feedback professionally and efficiently.
• Follow up on customer requests and ensure proper closure.
• Record customer interactions in the designated systems.
• Coordinate with internal departments to meet customer needs.
• Maintain high levels of customer satisfaction and service quality.
• Adhere to company customer service policies and procedures.
• Prepare periodic reports on recurring issues and feedback.

Core Qualifications & Requirements

• Diploma or Bachelor’s degree in Business Administration or related field.
• 1–3 years of experience in customer service or similar roles.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and professional customer handling.
• Problem-solving and decision-making abilities.
• Ability to work under pressure and multitask.
• Proficiency in computer use and Microsoft Office.
• Fluent in Arabic, with good English proficiency.

Preferred Qualifications (Nice to Have)

• Experience with CRM systems.
• Previous experience in call centers.
• Familiarity with ticketing systems.